Frequently Asked Questions

Everything you need to know about COSRX skincare and your orders.

Are COSRX products cruelty-free?

Yes, COSRX is a cruelty-free brand. We do not test our products or ingredients on animals, and we do not sell in countries that require animal testing by law.

How can I verify the authenticity of my product?

All official COSRX products feature a unique tracking code or a holographic seal on the packaging. To ensure authenticity, we recommend purchasing exclusively from our official store or authorized retailers.

What is your return policy for opened skincare items?

Due to hygiene reasons, we can only accept returns on unopened and unused products within 30 days of delivery. If you experience an adverse reaction, please contact our dermatological support team.

How long does international shipping take?

Standard international shipping typically takes 7-14 business days. Processing times may vary during peak seasons or high-demand product launches.

Are your products safe for sensitive skin?

COSRX is known for 'minimalist' skincare. Most of our products are formulated without parabens, artificial fragrances, or harsh chemicals to minimize irritation, but we always recommend a patch test first.

Can I use snail mucin if I have a shellfish allergy?

While snail mucin is not the same as shellfish, some individuals with dust mite or shellfish allergies may be sensitive to it. We suggest consulting with your doctor before use.