Returns & Exchanges

At COSRX, we want you to be completely satisfied with your skincare journey. If you are not happy with your purchase, we offer a 30-day return policy for products in their original, unopened condition.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team at [email protected] with your order number and the reason for the return to receive your Authorization Number.

• 2.
  Prepare Your Package

  Safely pack the unused items in their original packaging, ensuring the product seals are intact to qualify for a full refund.

• 3.
  Ship the Items

  Affix the provided return shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund back to your original payment method within 5-7 business days.